Refund policy

Effective Date: August 15, 2026

At 92 Perfumes, we aim to provide our customers with high-quality perfumes and a smooth shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return the product under the conditions outlined below.

1. Eligibility for Returns

Customers may request a return if:

  • The product is damaged or defective upon delivery.

  • The wrong product was delivered.

  • The product received does not match the order placed.

  • The product is unused, unopened, and in its original packaging, where applicable.

For hygiene and safety reasons, opened or used perfume products generally cannot be returned unless the product is defective or the wrong item was delivered.

2. Return Period

Return requests must be submitted within 7 days of receiving the order.

Customers should contact us as soon as possible with their order number, details of the issue, and clear photographs where applicable.

3. Non-Returnable Items

The following items may not be eligible for return:

  • Opened or used perfumes.

  • Products damaged after delivery due to misuse.

  • Products without original packaging or accessories.

  • Products purchased on special clearance or final-sale terms, unless defective.

  • Gift cards or other non-returnable items.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us immediately. We may request photographs or other information to verify the issue.

Once approved, we may offer a replacement, exchange, or refund depending on the circumstances and product availability.

5. Refunds

Approved refunds will be processed after the returned product has been received and inspected.

Refunds will generally be made through the original payment method where possible. Processing time may vary depending on the payment provider or bank.

6. Return Shipping

If the return is due to our error, such as receiving a damaged or incorrect product, 92 Perfumes may cover the applicable return shipping cost.

For returns due to customer preference or other reasons not caused by our error, the customer may be responsible for applicable return delivery charges.

7. Exchanges

Product exchanges may be offered subject to availability. If the requested replacement is unavailable, an alternative resolution or refund may be provided.

8. How to Request a Return

To request a return or refund, contact us:

92 Perfumes
Al Ain, Abu Dhabi, UAE
Phone: +971 56 707 6980
Email: info@92perfumes.ae
Hours: 10:00 AM – 10:00 PM

Please include your order number and a description of the reason for your return.

9. Policy Updates

92 Perfumes reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page.